Frequently asked questions

Plants are packed in ventilated, cushioned boxes with the pot and soil secured so they arrive upright and hydrated. You'll see delivery options and estimated dates at checkout.

Contact us with your order number and a photo within 48 hours of delivery and our team will help with a replacement or refund according to our returns policy.

Orders can be cancelled from the order page until they are prepared for dispatch. After that, please reach out to support.

Card, UPI, net banking and — where available — cash on delivery. Online payments are completed on our payment partner's secure page; Hariyai never sees or stores your card details.

Share your location and chat about your room, balcony or garden — light, size, pets, time and budget. The AI checks three years of your local climate and recommends plants that will thrive, with a care plan for the first 30 days and the pots, soil and supplies to get started.

No. Plant Doctor suggests possible issues and possible causes with an AI confidence level, along with recommended actions. It's guidance — for severe or persistent problems, consult a local horticulture expert.

Use natural daylight, keep the camera steady, and include the whole space or the affected leaves, stems and soil. Several photos from different angles help.

Photos are used to generate your analysis and are saved to your account so you can revisit results and track plant health over time. You can delete your account and data from settings.

My Garden is your digital garden. Each plant gets a Plant Passport with its location, pot, soil, health score, care history and AI analyses.

Our care engine calculates watering, fertilizing, pruning, rotating, repotting and inspection schedules from the plant species, its location and your care history. Completing, skipping or rescheduling a task updates the plan.

Plants bought on Hariyai can be added straight from your orders. You can also add any catalogue plant you own from its plant page using “Add to Garden”.